🔐 Using BitJim: Accounts, Safety & the App FAQ

Everything you need to know about setting up your account, securing your funds, and using the BitJim mobile and web apps.

❓ How do I create and verify my BitJim account?
Sign up with your email or crypto wallet address - no KYC required for basic features. For fiat on‑ramps or larger loan amounts, complete a simple identity check via our partner on‑boarding flow. Verification takes under 5 minutes, and BitJim never stores your personal data long‑term.

❓ What user roles and permissions exist in the BitJim app?

BitJim supports multi‑user roles:

• Owner (full control, can withdraw and change settings)

• Manager (can adjust strategies, view performance)

• Viewer (read‑only access for accountants or family)
  Assign roles per wallet address for teams or joint accounts.

❓ Is BitJim truly non‑custodial? Do I keep my private keys?

Yes. BitJim’s smart contracts execute trades and loans on‑chain; your private keys remain in your wallet (MetaMask, Ledger, etc.). We never hold or see your keys. You can withdraw at any time. Our code is open‑source and audited - trust the contracts, not our words.

❓ How do I secure my BitJim login and app access?

Enable:

• Two‑factor authentication (2FA) via Authenticator apps

• Biometric unlock on mobile (Face/Touch ID)

• Device‑whitelisting so only approved devices can access your account

• Email alerts for every login, trade, or loan action

❓ What happens if I lose my device or forget my password?

Since BitJim is non‑custodial, password resets use your recovery phrase. Store your 12‑word seed offline. If you lose your device, install the app on a new device and restore with your seed. Contact support only if you suspect unauthorized access.

❓ How do I navigate the BitJim dashboard?

The dashboard shows:

• Portfolio overview (total value, daily change)

• Staking & loan balances

• Bot performance metrics (win rate, drawdown)

• Recent transactions

  
  Tap any section to drill down into charts, export CSV reports, or adjust settings.

❓ Can I customize notifications and alerts?

Yes. Choose push, email, or SMS alerts for:

• Price dips/spikes

• Loan margin calls

• Bot strategy switches

• Staking reward distributions
  Customize thresholds in Settings → Alerts.

❓ Does the BitJim app work offline?

Critical functions (viewing portfolio, reviewing past trades) are available offline. New orders queue locally and broadcast when you reconnect. All app data is encrypted at rest and in transit.

❓ How do I link my external wallets or exchanges?

Go to Settings → Connected Accounts. Support for:

• WalletConnect-compatible wallets (MetaMask, Trust Wallet)

• Hardware wallets (Ledger, Trezor)

• API keys for major exchanges (Binance, Coinbase Pro)
  Set read‑only or trading permissions per connection.

❓ What are the mobile app’s unique features?

• One‑tap loan unlocks: Borrow of your portfolio in under 10 seconds.

• Strategy presets: Choose “Conservative,” “Balanced,” or “Aggressive” AI‑bot modes.

• Instant staking: Stake ETH, USDC, BTC without leaving the app.

• Sleep mode: Pause all trading activity when traveling or during high volatility.

❓ How do I update the app and stay on the latest version?

Enable automatic updates in your app store. For web, clear cache or click “Check for updates” in the profile menu. Always run the latest version to benefit from new security patches and features.

❓ Where can I find tutorials and help?

Visit our in‑app Help Center or browse step‑by‑step guides on the blog:

• Getting Started with the BitJim App

• Securing Your Crypto on BitJim

• Maximizing Loans & Staking

❓ How do I provide feedback or report bugs?

Tap “Feedback” in Settings → Help. You can also join our social media, live chat support for real‑time support and feature requests.

Back to our site or back to the blog.

All this is when app in fully launched and before that we will introduce a MVP, totally free and risk free. If interested just register and join for great early bird benefits!